Terms of service

General Terms and Conditions of Sale

§ 1 Scope
(1) These General Terms and Conditions of Sale (hereinafter: the “GTC”) shall apply to all purchase contracts (hereinafter: the “Purchase Contract(s)”) concluded via our online store at https://pale-berlin.com (hereinafter: the “Online Store”) between us, the

Schütze&Ziel GbR, Edith Schütze und Michael Ziel,
Plauener Straße 163-165,
13053 Berlin, Germany
E-Mail: customers@pale-berlin.com

(hereinafter: “We”, “Us”, “Our”) and you as Our customer. 

(2) As Our Online Store is reserved for Our consumer customers (i.e. a natural person who places the order for a purpose that cannot be attributed to its commercial or independent professional activity) these GTC apply only to Purchase Contracts with consumers. If you are an entrepreneur or merchant with interest in our products, please refrain from placing orders via the Online Store and feel free to contact Us at customers@pale-berlin.com.

(3) Please note, that We only sell Our products to customers who are of legal age and have full legal capacity. If this does not apply to you, please do not place an order yourself but let your legal representative place an order for you.

(4) All stipulations between you and Us in connection with the Purchase Contract shall result in particular from these GTC, Our written Order Confirmation and Our Shipping Confirmation.

(5) The version of the GTC valid at the time of conclusion of the Purchase Contract shall apply.

(6) We do not accept any deviating terms and conditions of the customer. This shall also apply if We do not expressly object to their inclusion.

§ 2 Conclusion of contract
(1) The presentation and advertising of items in Our Online Store does not constitute a binding offer to conclude a Purchase Contract.

(2) By sending an order via the Online Store by clicking the button "Order with obligation to pay" on the page reviewing your order (hereinafter: “Order Review”), you place a legally binding order. The sending of an order is only possible, if you have accepted these GTC and confirmed that you have taken note of Our Privacy Policy and Our Cancellation Policy by ticking the corresponding box in the Order Review. You are bound to the order for a period of two (2) weeks after placing the order; your right to revoke your order, if any, according to § 3 remains unaffected. 

(3) We will confirm the receipt of your order placed via Our Online Store immediately by e-mail to the provided e-mail-address (hereinafter: “Order Confirmation”). An Order Confirmation does not constitute a binding acceptance of the order unless, in addition to the Order Confirmation, you receive a Shipping Confirmation at the same time.

(4) A Purchase Contract is only concluded when We accept your order by confirming the shipment of your order in writing (e.g. by e-mail to the provided e-mail-address) (the “Shipping Confirmation”) or by the actual shipment of the ordered items.

(5) If the delivery of the items ordered by you is not possible, for example because the corresponding items are not in stock, We refrain from sending out a Shipping Confirmation or your order; the same applies for obvious pricing errors. In such cases, a Purchase Contract is not concluded. We will inform you of this immediately and refund any consideration already received without delay.

If there are indications that the order was placed by a minor or a person who is not of full legal capacity, We reserve the right to refrain from sending out a Shipping Confirmation or your order, in this case Sent. 2 and 3 will apply accordingly, or to request proof of age and/or legal capacity prior to Our Shipping Confirmation or the actual shipment.

§ 3 Right of withdrawal
(1) As a consumer, you have a right of withdrawal in accordance with the statutory provisions.

(2) If you, as a consumer, make use of your right of withdrawal according to para. 1, You shall bear the regular costs of the return shipment.

(3) The right of withdrawal shall be governed by the provisions set forth in detail in the following

- Cancellation policy -   

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. good. 

In the case of multiple goods ordered in one order and delivered separately, the withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform Us 

Schütze&Ziel GbR, Edith Schütze and Michael Ziel,
Plauener Straße 163-165,
13053 Berlin, Germany
E-Mail: customers@pale-berlin.com 

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory. 

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, We shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by Us), without undue delay and in any event not later than 14 days from the day on which We are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until We have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Schütze&Ziel GbR, Fritz-Reuter-Strasse 4, 10827 Berlin, Germany without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to Us. The deadline is met if you send back the goods before the period of 14 days has expired.

You shall bear the regular costs of the return shipment.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form

(If you wish to withdraw from the purchase contract, please complete this form and return it to Us)

— To: Schütze&Ziel GbR, Edith Schütze und Michael Ziel, Plauener Straße 163-165, 13053 Berlin, Germany, E-Mail: customers@pale-berlin.com

— I/We (*) hereby give notice, that I/we (*) withdraw from my/our (*) contract of sale of the following goods:

— ordered on (*)/received on (*) 

— name of customer(s)

— address of customer(s)

— Signature of consumer(s) (only if this form is notified on paper)

— date

(*) Delete as appropriate

 

- End of the cancellation policy -

(4) The right of withdrawal shall not apply to distance contracts

(a) for the delivery of items that have been manufactured according to customer specifications or that are clearly tailored to personal needs or that are not suitable for return due to their nature or can spoil quickly or whose expiration date would be exceeded,

(b) for the delivery of audio or video recordings or software, provided that you have unsealed the delivered data carriers.

(5) If you are returning the goods from a non-EU country, for customs clearance reasons it is mandatory that you send the goods from the country that you specified as the delivery address in the order process and that the sender's details match the delivery address. We reserve the right not to accept shipments that do not meet these requirements. In this case, we will withhold the refund until we have received the goods as part of a shipment that meets the aforementioned requirements or until we have received proof of this in advance.

§ 4 Partial deliveries and reservation of advance payment
(1) We shall be entitled to make partial deliveries insofar as this is reasonable for you.

(2) We ship orders only after full payment (including shipping costs) has been received. We do not offer purchase on account, nevertheless some of our payment service providers may offer such payment models, please contact the respective payment service provider for more information.

§ 5 Prices, shipping destinations, shipping costs, delivery times
(1) All price quotations in Our Online Store are gross prices in Euros including the statutory value added tax (VAT) and do not include shipping costs. 

(2) When placing an order via Our Online Store, We ship to the following locations with Our shipping providers DHL or UPS, while the following shipping costs and shipping times will apply:

Destination	Shipping costs up to 2,5 kg	Shipping times (business days)
Germany	DHL Standard: EUR 5,00  (free for orders worth EUR 80,00 or more)	1-3 days
Region 1 (Austria, Belgium, France, Netherlands, Croatia, Czech Republic, Denmark, Hungary, Italy, Luxembourg, Poland, Portugal, Romania, Slovenia, Spain)	DHL Standard: EUR 10,00 UPS Standard: EUR 10,00 UPS Express: EUR 22,00	2-3 days ca. 3 days 1 day
Region 2 (Bulgaria, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Sweden, Slovakia, South Cyprus)	DHL Standard: EUR 12,00 UPS Standard: EUR 15,00 UPS Express: EUR 24,00	2-8 days ca. 3 days 1 day
Region 3 (UK)	DHL Standard: EUR 10,00 UPS Express: EUR 21,00	3-5 days 1 day
Region 4 (Norway,  Switzerland)	DHL Standard: EUR 15,00 UPS Express: EUR 21,00	4-7 days 1 day
Region 5 (Iceland, Israel)	DHL Standard: EUR 20,00 UPS Express: EUR 35,00	4-8 days 2 days
Region 6 (USA, Canada, Turkey, Mexico, Japan, Singapore, Hong Kong, Taiwan, China, UAE)	UPS Express: EUR 30,00	2 days
Region 7 (Argentina, Australia, Brazil, Chile, Colombia, South Korea, South Africa, New Zealand)	UPS Express: EUR 36,00	2 days

We do not ship to overseas territories, exclaves or EU outermost regions (e.g. Azores, Madeira, French Guyana, Guadeloupe, Martinique, Saint Martin, Mayotte, La Réunion).

(3) For shipping destinations outside Germany the maximum weight for a single order amounts to 2.5 kg. If the items in your shopping cart exceed this total weight, you will be notified of this in the order process and you will not be able to complete the order process. In this case, please split the items in your shopping cart into two or more separate orders or contact us at customers@pale-berlin.com where We will be happy to help you with your order.

(4) Please note, that the timeframes stated above only represent the mere shipping times and 2-3 days of processing time must be added to obtain the respective delivery time. Please also note, that the shipping times stated above only apply to metropolitan areas; if you choose a delivery to islands or rural areas, the shipping times are extended by 1-2 days.

(5) The total purchase price including VAT and applicable shipping costs (depending on the chosen shipping destination and shipping method) will be displayed in the Order Review before you submit the order. If you choose a delivery to non-EU countries, additional taxes or costs (e.g. customs duties) may be levied as part of your order, which will not be paid by Us or invoiced by Us, but must be paid by you directly to the relevant customs, tax authorities or shipping provider. As these taxes or costs depend on many different variables, We cannot calculate these taxes or costs in advance which is why these taxes or costs will not be included in the total purchase price of your order in the Order Review; for details, please contact the respective competent authorities.

(6) If We fulfill your order according to § 4 para. 1 by partial deliveries, you will only incur shipping costs for the first partial delivery. If the partial deliveries are made at your request, We will charge shipping costs for each partial delivery.

(7) If you effectively revoke your contractual declaration in accordance with § 3, We will, subject to the statutory requirements, reimburse any costs already paid for shipment (cf. on other consequences of revocation § 3 para. 3).

§ 6 Terms of payment and set-off and right of retention
(1) You can choose from the following payment methods: 
- PayPal,
- Credit card (VISA, Mastercard, Maestro), 
- Bancontact, 
- eps-transfer, 
- Ideal, 
- Klarna, 
- Apple Pay and 
- Google Pay. 

Please note that these payment methods may not be available at any time; the decisive payment methods are therefore those proposed during the ordering process. Please also observe the terms and conditions of the respective payment provider.

(2) Depending on the payment method and payment provider, you may be able to pay for amounts shown in Euros in your local currency, which will be converted into Euros for this purpose. Please note that in this case, in addition to the product price and the shipping costs (and possible costs and taxes for shipping to non-EU-countries according to § 5 para. 5), conversion fees or bank charges may apply, which are levied by the respective payment provider and must be borne by you. For more information please contact the respective payment provider.

(3) You are not entitled to offset against Our claims unless your counterclaims have been legally established or are undisputed. You shall also be entitled to offset against Our claims if you assert notices of defects or counterclaims from the same Purchase Contract.

(4) As the customer, you may only exercise a right of retention if your counterclaim arises from the same Purchase Contract.

§ 7 Retention of title
The delivered items remain Our property until full payment of the purchase price and the shipping costs.

§ 8 Return due to undeliverability
(1) In the event that the ordered goods cannot be delivered to the address provided by you, you have provided incorrect information about the delivery address, the goods have not been collected from the named branch of the shipping service provider within the specified period or acceptance has been refused by you or a third party commissioned by you and the items are therefore returned to us by the shipping service provider (hereinafter: “return due to undeliverability"), we are entitled to withdraw from the purchase contract if 
(i) you do not provide us with a valid delivery address within 2 weeks of a corresponding request from us,
(ii) you do not pay the costs in accordance with para. 2 (i) within 2 weeks after our corresponding request for payment or
(iii) you seriously and finally refuse to accept your order and
(iv) a withdrawal is not an abuse of rights.

(2) In the event of a return due to undeliverability, we reserve the right to
(i) to charge you the (reasonable) costs that the shipping service provider charges us for the return shipment due to undeliverability and that we incur for a new shipment (see § 5 para. 2) to an address to be communicated by you in accordance with para. 1 and to refuse the new delivery until we have received these costs from you; or
(ii) in the event of a revocation in accordance with § 3 or a withdrawal, to charge you the (reasonable) costs charged to us by the shipping service provider for the return shipment due to undeliverability and to offset these against the amount that we have to reimburse you due to the revocation or withdrawal.

§ 9 Warranty
(1) We shall be liable for material defects or defects of title of delivered items in accordance with the applicable statutory provisions, in particular §§ 434 et seq. of the German Civil Code (BGB). The limitation period for statutory claims for defects is one year and begins with the delivery of the items.

(2) The claim for liability for material defects shall be limited to rectification of the defect or replacement delivery at your discretion.

(3) Any seller's warranties given by Us for specific items or manufacturer's warranties granted by the manufacturers of specific items shall be in addition to any claims based on material defects or defects of title within the meaning of para. 1. Details of the scope of such warranties shall be set out in the warranty conditions which may be enclosed with the items.

§ 10 Liability
(1) We shall be liable to you in all cases of contractual and non-contractual liability in the event of intent and gross negligence in accordance with the statutory provisions for damages or reimbursement of futile expenses.

(2) In other cases, We shall only be liable - unless otherwise stipulated in para. 4 - in the event of a breach of a contractual obligation, the fulfillment of which is a prerequisite for the proper performance of the contract and on the observance of which you as the customer may regularly rely (so-called cardinal-duties), limited to compensation for the foreseeable and typical damage. In all other cases, Our liability is excluded subject to the provision in para. 4.

(3) The restrictions of para. 1 and 2 shall also apply in favor of Our legal representatives and vicarious agents if claims are asserted directly against them.

(4) The liability for damages arising from injury to life, limb or health, from the fraudulent concealment of a defect, from the assumption of delivery or quality guarantees and under the German Product Liability Act (ProdHaftG) shall remain unaffected by the above limitations and exclusions of liability.

§ 11 Copyrights
We have copyrights to all images, films and texts that are published in Our Online Store. A use of the images, movies and texts, is not permitted. For more information on this topic please view Our Terms of Use for Our website below.

§ 12 Applicable law and place of jurisdiction
The law of the Federal Republic of Germany shall apply. If you have your habitual residence in another country at the time of your order, the application of mandatory legal provisions of this country shall remain unaffected by the choice of law made in sentence 1.

§ 13 Online Dispute Resolution for Consumers
The EU Commission has created an Internet platform for online dispute resolution. The platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online consumer purchase contracts. More information is available at http://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.

 

Terms of Use 
for the Website 

https://pale-berlin.com 

§ 1 Scope
(1) The following terms of use (hereinafter: the "Terms of Use") govern the use of the website https://pale-berlin.com and its subpages including the online shop (hereinafter: the "Website") by its visitor (hereinafter: the "User", "You", “Your”).

The Website is operated by

Schütze&Ziel GbR, Edith Schütze und Michael Ziel, 
Plauener Straße 163-165,
13053 Berlin, Germany
E-Mail: info@pale-berlin.com 

(hereinafter: "We", "Us", “Our”).

(2) Please read these Terms of Use carefully before using the Website. By using the Website, the User agrees to these Terms of Use. The use of the Website is permitted exclusively on the basis of and within the scope of these Terms of Use.

(3) In individual cases, e.g. for the purchase of goods, additional special conditions may apply (hereinafter: "Special Conditions"). Insofar as Special Conditions contradict these Terms of Use, the regulations in the Special Conditions shall apply.

§ 2 Liability
(1) We are responsible for "own content" on the Website, according to the general laws. Although the contents of the Website are created with the utmost care, We do not guarantee the timeliness, accuracy, completeness or quality of the information provided. We reserve the right to make changes. A distinction must be made between Our own content and cross-references ("links") to content provided by other providers. By these cross-references We hold in this respect "foreign contents" ready for use. This third-party content was checked when the link was first set up to determine whether it might give rise to any civil or criminal liability. However, it cannot be ruled out that the contents are subsequently changed by the respective providers. We do not constantly check the "external content" referred to on the Website for changes that could give rise to a new responsibility. Users follow links to other Internet sites at their own risk and use them in accordance with the applicable terms of use of the respective Internet sites. If You believe that the linked external sites violate applicable law or otherwise have inappropriate content, please let Us know.

(2) We make every effort to ensure that the Website is available without interruptions. However, due to the nature of the Internet and computer systems, We do not guarantee this. In particular, Your access to the Website may occasionally be interrupted or restricted in order to make adjustments or updates.

(3) Although We always try to keep the Website free of viruses, We do not guarantee that it is virus-free. Before downloading information, the User will ensure appropriate security devices and virus scanners for their own protection as well as to prevent viruses on the Website.

(4) The information on the Website may contain specifications or general descriptions of technical possibilities of products, which may not always be available in individual cases (e.g. due to product changes). This information therefore does not constitute a quality guarantee.

(5) The presentation and advertising of goods on the Website does not constitute a binding offer to conclude a purchase contract. The conclusion of a purchase contract requires an order by the User via the Website and a declaration of acceptance of that order by Us. Please note, that We only sell Our products to customers who are of legal age and have full legal capacity. If this does not apply to You, do not place an order yourself but let Your legal representative place an order for You. Please note as well, that Our online store is reserved for Our consumer customers (i.e. a natural person who places the order for a purpose that cannot be attributed to its commercial or independent professional activity). If You are an entrepreneur or merchant with interest in Our products, please refrain from placing orders via the Online Store and feel free to contact Us at customers@pale-berlin.com. Further information on the conclusion of purchase contracts can be found in the general terms and conditions (GTC) published on the Website, which You can also view at https://pale-berlin.com/pages/general-terms-and-conditions-of-sale.

(6) We shall be liable for claims for damages in accordance with the statutory provisions in the event of (a) intent and gross negligence, (b) injury to health, body or life, (c) due to the assumption of delivery or quality guarantees, (d) fraudulent concealment of a defect as well as (e) in the event of claims based on the German Product Liability Act (ProdHaftG).   

(7) If We culpably violate a material contractual obligation or if You are entitled to claims for damages instead of performance, the liability for damages shall be limited to the typically occurring, foreseeable damage. Material contractual obligations in this sense are obligations that protect those legal positions of the User that are material to the agreement and that the agreement is intended to grant to the User according to its content and purpose; furthermore, contractual obligations whose fulfillment makes the proper execution of the agreement possible in the first place and on whose fulfillment the User may regularly rely. In all other respects, claims for damages (e.g. damages and reimbursement of expenses) against Us are excluded. All restrictions also apply in favor of Our legal representatives and vicarious agents if claims are asserted directly against them.

§ 3 Right of withdrawal
(1) If You are a consumer (i.e. a natural person who uses the Website for a purpose that cannot be attributed to Your commercial or independent professional activity), You have a right to withdraw Your agreement to these Terms of Use in accordance with the statutory provisions.

(2)  The right of withdrawal according to para. 1 shall be governed by the provisions set forth in detail in the following

- Cancellation policy -    

Right of withdrawal

You have the right to withdraw from this agreement within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day of the conclusion of the agreement.

To exercise the right of withdrawal, You must inform Us

Schütze&Ziel GbR, Edith Schütze and Michael Ziel,
Plauener Straße 163-165,
13053 Berlin, Germany
E-Mail: info@pale-berlin.com 

of Your decision to withdraw from this agreement by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for You to send Your communication concerning Your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If You withdraw from this agreement, We shall reimburse to You all payments received from You, including the costs of delivery (with the exception of the supplementary costs resulting from Your choice of a type of delivery other than the least expensive type of standard delivery offered by Us), without undue delay and in any event not later than 14 days from the day on which We are informed about Your decision to withdraw from this agreement. We will carry out such reimbursement using the same means of payment as You used for the initial transaction, unless You have expressly agreed otherwise; in any event, You will not incur any fees as a result of such reimbursement.

Model withdrawal form

(If You wish to withdraw from the service agreement, please complete this form and return it to Us)

— To: Schütze&Ziel GbR, Edith Schütze und Michael Ziel, Plauener Straße 163-165, 13053 Berlin, Germany, E-Mail: info@pale-berlin.com

— I/We (*) hereby give notice, that I/we (*) withdraw from my/our (*) agreement for the provision of the following service:

— ordered on (*)/received on (*)

— name of customer(s)

— address of customer(s)

— Signature of consumer(s) (only if this form is notified on paper)

— date

 (*) Delete as appropriate

- End of the cancellation policy -

 

§ 4 Use and processing of content
(1) The information published on the Website, including editorial materials, information texts, documentation, databases, photographs, video and audio clips, downloads, illustrations, artistic designs and other graphic elements, materials, names, trademarks and logos are Our property or the property of Our licensors and are protected by national and/or international copyright, database rights, trademark rights and/or other industrial property rights. The User is obligated to observe these rights, in particular not to remove trademark and copyright notices neither from the information nor from copies thereof.

(2) Users may not systematically download, reproduce and/or distribute the information on the Website.

(3) The word and figurative mark "Pale", other product marks, images and logos identify Our products or those of Our licensors and are trademarks protected by Us or Our licensors. Registrations may not yet have been made in all relevant countries. The use of these trademarks is only permitted with Our express permission. The use of the name "Pale" as a reference, for example to link to the Website, is permitted. For such use, Schütze&Ziel GbR, Edith Schütze und Michael Ziel, must be notified in advance at info@pale-berlin.com.

§ 5 Duties of the User when using the Website
Users may not when using the Website:

• harm persons, especially minors, or violate their personal rights;
• violate these Terms of Use and any applicable Special Conditions with their usage behavior;
• violate morality with their usage behavior;
• violate industrial property rights, copyrights or other proprietary rights;
• transmit content with viruses, so-called Trojans or other codes that can damage or modify software;
• Damage, disable, overburden or otherwise impair any server or network used by Us;
• gain unauthorized access to accounts, computer systems or networks connected to the Website;
• Enter, store or transmit hyperlinks or content that they are not authorized to enter, store or transmit, particularly if such hyperlinks or content violate confidentiality obligations or are unlawful; or
• distribute advertising or unsolicited e-mails (so-called "spam") or inaccurate warnings of viruses, malfunctions and the like, or solicit participation in lotteries, snowball systems, chain letters, pyramid schemes and similar promotions.

§ 6 Country-specific requirements and contact information
The pages of the Website observe the requirements of the Federal Republic of Germany in which We, as the operator, are seated. We assume no responsibility for the fact that information from the Website may also be accessed or downloaded in locations outside of the Federal Republic of Germany. If You access the Website from locations outside of the Federal Republic of Germany, You are solely responsible for the compliance with the relevant regulations under the law of the country in question. Access to information on the Website from countries where such access is unlawful is not permitted.

§ 7 Consequences of unauthorized use
Without prejudice to any other rights (whether based on law or otherwise), We reserve the right to cancel any order placed by the User and/or prohibit the User from accessing the Website if the User is in breach of these Terms of Use.

§ 8 Data protection
Personal data provided through or collected in connection with this Website will only be used in compliance with German data protection laws and the GDPR as well as Our privacy policy. Our privacy policy is published on the Website or can be viewed at https://pale-berlin.com/policies/privacy-policy.

§ 9 Other provisions 
(1) We are entitled to change or amend these Terms of Use without giving reasons with a reasonable notice period. The announcement shall be made on the Website. If the User does not object to the amended or supplemented Terms of Use within 14 days of their publication, the amended or supplemented Terms of Use shall be deemed accepted. If the User objects in due time, We shall be entitled to terminate this agreement as of the date on which the amended or supplemented Terms of Use come into force.

(2) Subsidiary agreements to these Terms of Use must be made in writing.

(3) The law of the Federal Republic of Germany shall apply to all disputes arising from and in connection with the use of the Website, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG). If you have your habitual residence in another country at the time of using the Website, the application of mandatory legal provisions of this country shall remain unaffected by the choice of law made in sentence 1. If you are a merchant within the meaning of the German Commercial Code (HGB), the place of jurisdiction is Berlin, Germany, unless an exclusive place of jurisdiction is assigned by law.

(4) In the event of You being a consumer and having problems with goods purchased on the Website: The EU Commission has created an Internet platform for online dispute resolution. The platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online purchase contracts. More information is available at http://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.

(5) If You have any concerns about the security of this Website or any copyright or trademark issues, please let Us know by using the following email address customers@pale-berlin.com.