Shipping and Returns

This information serves to simplify the order process for you, or to better process your return. However, the General Terms and Conditions of Sale and the Cancellation Policy apply with priority. 

Shipping

Shipping destinations:

We only ship to following locations:

Germany and EU (without EU overseas territories), Great Britain, Switzerland, Iceland, Norway, Turkey, Australia, New Zealand, USA, Canada, China, VAE, Mexico, Israel, Singapore, South Korea, Taiwan, Hong Kong, Japan and South Africa. 

If you’d like to order from outside these locations please contact our support team at customers@pale-berlin.com.

Shipping costs and times (business days): 

Germany: 

DHL Standard : EUR 5,00 (free for orders worth EUR 80,00 or more) - 1-3 days

Region 1 (Austria, Belgium, France, Netherlands, Croatia, Czech Republic, Denmark, Hungary, Italy, Luxembourg, Poland, Portugal, Romania, Slovenia, Spain)

DHL Standard: EUR 10,00 (2-3 days)

UPS Standard: EUR 10,00 (ca. 3 days)

UPS Express: EUR 22,00 (1 day)

Region 2 (Bulgaria, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Sweden, Slovakia, South Cyprus)

DHL Standard: EUR 10,00 (2-8 days)

UPS Standard: EUR 10,00 (ca. 3 days)

UPS Express: EUR 24,00 (1 day)

Region 3 (UK)

DHL Standard: EUR 10,00 (3-5 days)

UPS Express: EUR 21,00 (1 day)

Region 4 (Norway, Switzerland)

DHL Standard: EUR 15,00 (4-7 days)

UPS Express: EUR 21,00 (1 day)

Region 5 (Iceland, Israel)

DHL Standard: EUR 20,00 (4-8 days) (shipping to Israel currently has a considerably longer transit time)

UPS Express: EUR 35,00 (2 days)

Region 6 (USA, Canada, Turkey, Mexico, Japan, Singapore, Hong Kong, Taiwan, China, VAE)

UPS Express: EUR 25,00 (2 days)

Region 7 (Argentina, Australia, Brazil, Chile, Colombia, South Korea, South Africa, New Zealand)

UPS Express: EUR 36,00 (2 days)

 

Shipping times statet above only represent the mere shipping times. 2-3 days of processing time must be added.

As soon as we’ve handed over your shipment to the shipping service provider, you will receive a shipping confirmation including tracking number. Please note that it may take a few hours for the tracking to update.

Returns

Return conditions:

You can return unused and unaltered goods to us within 14 days of receipt. Returns must be made from the same country to which the order was originally delivered.



To return one or more items from your order, please contact our customer service at customers@pale-berlin.com. You do not have to wait for a reply, the email is considered a return notification.

Return instruction within Germany: 

From a value of 80,00€ return for orders with a shipping address in Germany is free of charge. Please use the enclosed return label and keep the receipt. Returned items should be sent back to us in their original condition and in a suitable packaging. Please fill out the return form and enclose it with your package. This will ensure that your return can be properly assigned to your order. 

We offer free return shipping only for orders from a value of 80,00€ and above. If your order value is under 80,00€ you have to pay the return shipping costs yourself and can choose a shipping company of your choice - but we recommend ensured shipping. Until the package is delivered to us, it is your responsibility.

Please stamp and send us your return to the following address:

PALE BERLIN
Am Mühlberg 16
64372 Ober-Ramstadt
Germany

Return instruction outside Germany: 

Returned items should be sent back to us in their original condition and in a suitable packaging. Please fill out the return form and enclose it with your package. This will ensure that your return can be properly assigned to your order. 

We offer free return shipping only for orders with a shipping address in Germany. For other shipping destinations, you will need to bear the return shipping costs. You can use the delivery company of your choice - but we recommend choosing a tracked and insured service. Until the package is delivered to us, it remains your responsibility.

Please stamp and send us your return to the following address:

PALE BERLIN
Am Mühlberg 16
64372 Ober-Ramstadt
Germany

Refunds:

After the item(s) have been returned and checked (this may take several business days), we will refund your money (in the value of the returned goods or in the case of complete returns, all payments received from you, including shipping costs) in the same way it reached us - depending on the payment method, it may take an additional 2-3 business days until the refund reaches you. 

Exchange:

If you want to exchange your item(s) please return it/them by following the return instruction above and place a new order. 

Do you need help or have any questions? 

Please contact our customer service!
mail: customers@pale-berlin.com